Spinrise Casino - Player’s deposits have not been credited.

I depositted an amount of $50 ethereum on 05/12/2025 which was not credited to my gaming account. I contacted spinrise casino VIP support to which I was brushed off and told it may take 30min to be credited.. That was 39 hours ago now.

Today on 07/12/2025 I decided to attempt to deposit a further $100 in ethereum to which also has not been credited to my account... Contacted support and still the same story and told me the matter has been forwarded in which I do not expect to hear back from anyone. I have shown them all the evidence that they have received the funds but will not listen.

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Dear Danielc90,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful deposits before?
• Could you please advise if you've deposited via the cashier section in your player's account?
• Are you sure you used the correct crypto address to transfer your deposits?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have received my deposits. However, the lack of compassion and support I've received is disgusting on its own.

No apology, no recognition for the time lost while waiting for my deposits. No kind gesture or bonus. Nothing. Just alot of time wasted and attitude. Although I received my deposits. I don't feel at all humble about how I received them. It's disgusting behaviour and the place should be audited.

Dear Danielc90,

I understand that the situation wasn't easy, but at least the deposits were finally credited, and we're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru