Spinrise Casino - Player’s account is disabled after deposit.

I did deposit 109.40$ in the Casino then my account was disabled !

I did attach a proof of deposit.

No response from their side at all and live chat is only limited to active members.

Dear rrgnagib,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinrise Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Have you submitted any documents for verification?
• Have you contacted support@spinrise.com and asked for an explanation? What response have you received?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear rrgnagib,

Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations and for any inconvenience caused by the recent account closure.

After carefully reviewing your case, we can confirm that your account was closed as part of a platform decision. However, we want to assure you that your deposited funds remain secure. As per our standard procedures, the return of your remaining balance requires completion of a verification process.

If you have not yet submitted the required documents, we kindly ask you to do so at your earliest convenience. Once verification is successfully completed, we will proceed with refunding the available balance.

We understand your frustration and regret that the limited access to live chat has added to your concerns. For further assistance, please feel free to contact us directly at support@spinrise.com. Our team is ready to assist and expedite the resolution of your case.

Thank you for your patience and understanding.

Best regards,

SpinRise Team

Please be advised that the casino made the payment in full and this complaint has been resolved with spinrise casino

Dear rrgnagib,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru