Spinrise Casino - Player's account closure request is delayed.

Hi. I am struggling to close my account with this casino since Feb 2025 untill today’s date. I am going through addictions therapy, many casinos have been supportive and helped me close all my account. I am attaching a screenshot of the emails I have been sending them. Please kindly help me get this account closed. Account being open pressures me to deposite and play. Please I genuinely need help.

Hello,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the Responsible Gambling section and I found this:

SELF-EXCLUSION BY REQUEST

You may also contact our support team at support@spinrise.com and inform us about your decision to stop gambling at the Website for a definite or indefinite period of time. We will take all measures to block your access to your account and make sure that you receive no promotional materials.

If you are self excluded from the casino you won't be able to log into your account and order withdrawal of any balance you have left. Once self-excluded, please reach out to our support team at support@spinrise.com in order to initiate withdrawal of remaining balance. Our support team will contact you within a reasonable timeframe with information on the withdrawal and will assist you with it.

Please note that active self-exclusion does not make you exempt from verification procedure if it's required by the casino to process funds. The funds remaining on balance will be paid according to the casino limits

Could you please forward me the account closure requests that you sent to the casino? Have you received any response from the support? My email address is kristina.s@casino.guru.

Thank you very much in advance.

Best regards,

Kristina

Dear Jashleen786,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru

We’ve reopened this complaint at the request of Jashleen786. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Can you please return to my initial message and provide the required information so we can proceed with this complaint?

I have sent multiple emails to permanently close my account but they don’t

That’s fine. I would like to close this complaint. Please close the case. My sincere apologies for the inconvenience.

thank you

Alright, I will now close this complaint as per your explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.