The player from Saskatchewan requests account closure due to a gambling addiction but faces repeated refusals from the casino, which tries to persuade him to continue using the account. He has expressed his urgency for closure multiple times without receiving any response.
Spinrise Casino - Player’s account closure request is ignored.
Opened
Current status
Waiting for player to reply
6d 22h 45m 22s
Spinrise Casino
Safety Index 1.5 Very lowCase summary
Discussion
Public
Public
8 hours ago
I have asked this casino to close my account probably 10 times and they refuse to do it. I’ve told them about my gambling addiction and how it’s been negatively affecting my physical and mental health and they keep trying to persuade me to keep using the account. The last few times I’ve literally said "I beg you to close my account" and they don’t even reply anymore. Complete scumbag casino, taking advantage of people with gambling problems and full out admitting to having a gambling addiction and they do nothing
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Public
1 hour ago
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Public
1 hour ago
Hello, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Spinrise Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you received any responses from the casino via email regarding your self-exclusion requests?
- If you did not receive any replies via email, have you tried reaching out to the casino through live chat or other official communication channels?
- Could you please confirm whether you have passed the KYC verification in this casino?
- Could you please share any additional communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
Bignargsey24 has 6d 22h 45m 22s to reply
Attila is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
