Spinrise Casino - Player's account cannot be closed.

Ich habe das Casino mehrfach darauf hingewiesen dass ich ein Spielproblem habe und es wird einfach ignoriert! Nun verlangt es von mir, dass ich mein Konto erst vertifizieren muss um mein Konto zu schließen. Natürlich werden jedesmal alle Dokumente abgelehnt damit ich weiter dort Geld verspiele! Bitte um Hilfe!

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward the self-exclusion request you sent to the casino, together with the casino's response and all subsequent communication, to veronika.f@casino.guru?
• Has your account been successfully verified in the past?
• Which documents did you most recently submit to the casino for KYC verification? Were any of these documents rejected? If so, which ones and what reason did the casino provide for rejecting them?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Nein, ich habe bisher nicht mein Konto vertifizieren müssen. Ich hatte dort noch nie einen Gewinn, nur Verluste.

Dear Casino Guru and Player,

We would like to inform you that the player’s account was closed upon the player’s request.

Kind regards,

Spinrise Team

Liebes Spinrise Casino! Ich möchte meine Verluste zurück erstattet! Sie haben wochenlang nicht auf meine Mails reagiert und gehofft, dass ich weiter Geld verspiele! Noch dazu habe ich erfahren, dass sie keine gültige Lizenz in Österreich haben!

Dear Spinrise Casino Team,

Thank you for reaching out and providing more information regarding the closure of the player's account.

Dear claudi3110,

Could you please confirm the exact date on which you sent your first email to the casino requesting self-exclusion due to gambling addiction, and the date on which your account was closed?

Danke, sie können den Fall schließen. Es wird so wie immer sowieso nichts bringen! Schade um die Zeit und Energie. Sie entscheiden sowieso immer für das Casino.

Danke

We’ve closed this complaint in accordance with the player’s explicit request. While we are sorry that we could not offer more assistance in this particular case, we fully respect the player’s decision.

Please remember that you are always welcome to reach out to us again in the future. If you encounter any issues with this or any other casino, whether related to withdrawals, verification, account access or anything else, our team is ready to assist.

If you change your mind or feel you need our support, we will be here to help.