The player from Germany is frustrated with the casino's lack of response to his requests for account closure due to gambling addiction, despite losing a significant amount of money. He demands reimbursement for his losses of €2,100 and a permanent ban from the site, citing unprofessional communication from the VIP manager.
Spinrise Casino - Player demands account closure and reimbursement for losses.
Opened
Current status
Waiting for player to reply
6d 9h 31m 23s
Spinrise Casino
Safety Index 2.5 Very lowCase summary
Discussion
Public
Public
14 hours ago
Important notice:
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Public
Public
14 hours ago
Hello, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Spinrise Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise whether you currently still have access to your account? When was the last time you made a deposit in this casino?
- Could you please confirm whether you have passed the KYC verification in this casino?
- Could you please forward your self-exclusion request directly to my email? You can reach me at attila.g@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
