Spinplatinum Casino - Player's deposit process is delayed.

I made my first deposit through Trumo on the homepage and the money was taken from my account but I can't even fill in my personal information when after trying to log in I get the same screen where I can't get anywhere. They don't seem to care in live chat and the money hasn't been refunded and they don't respond to emails. I have sent them a receipt from the online bank numerous times and a screenshot of the screen where I can't get anywhere after trying to log in. I'm afraid I've lost my money.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinplatinum Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you received any confirmation from the casino regarding the registration of your account and your deposits?
• Were you asked to submit any documents to verify your identity or payment method ownership?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have sent you an email.

Thanks for sharing your responses.

• Have you provided the casino support with an email that can be used to associate your player's account with it?
• Have you attempted to log in using this address or a bankID as the casino suggested? With what result?

Please let me know if the casino was able to recover your account since your last reply.

Dear ertsu91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.