Spinplatinum Casino - Player's deposit process is delayed.

I made my first deposit through Trumo on the homepage and the money was taken from my account but I can't even fill in my personal information when after trying to log in I get the same screen where I can't get anywhere. They don't seem to care in live chat and the money hasn't been refunded and they don't respond to emails. I have sent them a receipt from the online bank numerous times and a screenshot of the screen where I can't get anywhere after trying to log in. I'm afraid I've lost my money.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinplatinum Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you received any confirmation from the casino regarding the registration of your account and your deposits?
• Were you asked to submit any documents to verify your identity or payment method ownership?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas