Spinplatinum Casino - Pelaajan talletusprosessi on viivästynyt.

I made my first deposit through Trumo on the homepage and the money was taken from my account but I can't even fill in my personal information when after trying to log in I get the same screen where I can't get anywhere. They don't seem to care in live chat and the money hasn't been refunded and they don't respond to emails. I have sent them a receipt from the online bank numerous times and a screenshot of the screen where I can't get anywhere after trying to log in. I'm afraid I've lost my money.

tein trumon kautta etusivulla ensitalletuksen ja raha vietiin tililtä mutta en pääse edes täyttämään henkilötietoja kun kirjautumisyrityksen jälkeen tulee sama näkymä mistä ei pääse minnekkään. Livechatissa ei tunnuta piittaavan ja raha ei ole palautunut eikä sähköposteihin vastata. Olen lähettänyt lukuiset kerrat heille kuitin verkkopankista ja kuvakaappauksen näkymästä mistä en pääse enää minnekkään tunnistautumisyrityksen jälkeen. Pelkään että olen menettänyt rahan.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinplatinum Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you received any confirmation from the casino regarding the registration of your account and your deposits?
• Were you asked to submit any documents to verify your identity or payment method ownership?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas