Spinplatinum Casino - Player cannot access account after deposit.

I deposited 2x50 euros via pay&play via trumo, but after the deposit I can't log into my account at all. Chat support just keeps asking the same questions, like whether I used the same bank details when logging in again, etc. The money has gone into the account, but it's as if the entire account wasn't created, and I can't get my money back.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinplatinum Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you received any confirmation from the casino regarding the registration of your account and your deposits?
• Do I understand correctly that these were your first and only deposits in the casino?
• Were you asked to submit any documents to verify your identity or payment method ownership?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas