Spinplatinum Casino - Pelaaja ei voi käyttää tiliään talletuksen jälkeen.

I deposited 2x50 euros via pay&play via trumo, but after the deposit I can't log into my account at all. Chat support just keeps asking the same questions, like whether I used the same bank details when logging in again, etc. The money has gone into the account, but it's as if the entire account wasn't created, and I can't get my money back.

Talletin pay&play tavalla trumon kautta 2x50 euroa, mutta talletuksen jälkeen en pääse ollenkaan tilille sisään. Chat tuki vaan jahkailee samoja kysymyksiä, ettö olenko uudelleen kirjautuessa käyttänyt samoja pankkitunnuksia jne. Rahat ovat menneet tilille, mutta ihan kuin koko tiliä ei olisi luotu, enkä saa rahojani takaisin

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinplatinum Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you received any confirmation from the casino regarding the registration of your account and your deposits?
• Do I understand correctly that these were your first and only deposits in the casino?
• Were you asked to submit any documents to verify your identity or payment method ownership?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas