Spinorhino Casino - Player's account closure request is ignored.

I am filing a complaint against SpinoRhino Casino for violating responsible gambling rules.

On March 3rd, I requested account closure due to gambling addiction. Instead of closing my account, on March 4th they suggested setting deposit limits.

Because they failed to act, I continued gambling and lost €450 on March 8th.

This loss occurred after my self-exclusion request and is the casino’s responsibility.

I request a full refund of €450.

Nikolaos K.

[email hidden by Casino Guru]

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Dear makelios6,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me the original uncropped account closure requests you sent to the casino, along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika