Spinorhino Casino - Player's account closure request has been ignored.

Dear Casino Guru Team,

I am writing to file a formal complaint regarding Spinorhino Casino. Despite sending multiple emails requesting that my account be closed, the casino has refused to close it or respond adequately.

I have attached screenshots of my emails and correspondence with the casino as proof. This situation is extremely frustrating, and I believe the casino is acting against responsible gaming practices by not honoring my request.

I kindly request your assistance in resolving this matter and ensuring that my account at Spinorhino Casino is closed immediately.

Thank you for your attention and support.

sincerely,

Mustafa G.

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Dear Mgur79,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika