Spinoloco Casino - Player’s winnings have been confiscated.

Title: Spinoloco confiscated €278.47 winnings due to delayed bonus activation and technical error.

I am filing a formal complaint against Spinoloco regarding the unfair confiscation of my winnings (€278.47).

Exact Timeline of Events (February 22, 2026):

02:10 – I deposited €20 for the first time. The welcome bonus was NOT credited to my account.

02:50 – After waiting and seeing no bonus, I made a SECOND deposit of €20. This was a "Raw Cash" (real money) deposit.

02:56 – Just 6 minutes later, I won €278.47 in "Gates of Olympus" after purchasing a bonus feature.

The Problem:

During my session with the second deposit, the Spinoloco support manually activated the missing bonus from my FIRST deposit. They did this without any notification while I was already playing. They then used this "active bonus" as an excuse to void my winnings, claiming I violated the "no bonus buy" rule.

My Arguments:

The winnings were generated using funds from my second deposit (Real Money), not the delayed bonus.

It is mathematically impossible to have spent the second €20 deposit and started using bonus funds in just 6 minutes.

Spinoloco failed to credit the bonus on time and then "forced" it onto my account during an active real-money session to avoid paying out my win.

I request the restoration of my winnings (€278.47) as the breach of terms was a direct result of the casino's technical delay and manual intervention.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Zaczek0405,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• When was the bonus credited? Could you please post a screenshot of your bonus history here in this thread?
• Have you attempted to contact the casino regarding the missing bonus amount before you deposited for the second time?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

dear Kristina Thank you for your assistance. Below are the answers to your questions based on my account records:

​When was the bonus credited? The bonus (noted as "Goodwill Bonus" in my account) was manually activated by the casino after a long delay. Crucially, it was added while I was already in the middle of a session funded by my second real-money deposit.

​Bonus History: I am attaching a screenshot of my bonus section. It shows the "Goodwill Bonus" which was used as the pretext to void my winnings, even though my play was funded by a separate cash deposit.

​Contact regarding the missing bonus: Yes, I contacted Live Chat immediately after my first deposit of €20 at 02:10 because the expected bonus was missing. After waiting 40 minutes without a resolution, I made a second deposit of €20 at 02:50 to play with my own cash.

​The Timeline of Evidence:​02:10 – First deposit (€20), bonus failed to credit.

​02:50 – Second deposit (€20), played as "Raw Cash".

​02:56 – Win of €278.47.

​As the win occurred only 6 minutes after my second cash deposit, it is clear I was not playing with bonus funds. I believe the casino retroactively applied bonus restrictions to my cash session to avoid paying my winnings.

​Best regards,