Spinny Casino - Player’s account remains open despite gambling problem.

I have played at this casino called spinnycasino.com , I have a bad gamblingproblem. I have told them several times please close my acount I have a gambling problem. By they won’t. I have gambled away all my money. Even after I said I have a have a gambling problem they sent me 100 usd to keep playing. They say I must fill in a forum to get my account closed I have told them I don’t know how to do it and please close my acount , but they say I must fill the forum. I have lost everything , I took a loan to cover my loses and I gambled that also away at there casino even that i have told them I have a gambling problem. I have even told there chat that I have a gambling problem , long time before i sent them the emails. please help me get the money back and stop this casino from destroying peoples life’s! I have also closed my acount form there sister casinos for gambling problem but they really don’t care or respect me , please help me many they respect you guys more. I want all my deppoiseteds returnd from them! This is not okey!

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinny Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please forward the form you received from the casino regarding the closure of your account?
• Is your account closed or currently accessible to you?
• Send the information to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

mitt konto är inte stängt och jag kan fortfarande spela och sätta in pengar. I det här formuläret så finns inte alternativ att ändra stänga av sig för alltid. Jag har förlorat så mycket pengar pga att dom inte respekterar mig.

Dom vägrar betala tillbaka. Snälla kan ni tala om för dom att det dom gör är helt fel och emot alla regler inom casino och deras licens.

Dear Problemgambler

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Kubo ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Jag hade uppskattat det väldigt mycket ifall ni kunde hjälpa mig! Inväntar varje dag på ett svar. Tack!

Dear Problemgambler,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

As part of our standard procedure, I would normally invite a representative from Spinny Casino to join this conversation. However, since they have not yet registered a representative account on our platform, they are currently unable to respond directly within this thread.

That said, I’ve already contacted their team through an alternative channel, forwarding the details of your issue along with an invitation for them to create a representative account on our platform. I’ll keep you informed here as soon as I receive any updates.

Thank you for your understanding and patience.

Best regards,

Kubo

Okej tack så mycket!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Problemgambler,

I have repeatedly tried to contact the casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. I will mark the complaint as unresolved in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and notify you by email.

In the meantime, I recommend contacting the Anjouan Offshore Finance Authority (AOFA) also known as Anjouan Gaming by submitting a complaint through the license badge displayed in the footer of the casino’s website. Regulators often have additional tools and authority to assist players in such situations.

For guidance on how to effectively submit your complaint to the regulator, you can find helpful information in this article.

If you need any assistance with the submission process or receive a response from the regulator, please don’t hesitate to email me at [email protected].

I’m truly sorry that I couldn’t provide a more favorable resolution this time.

Best regards,

Kubo