SpinMills Casino - Player's withdrawal is delayed and restricted.

I am a fully verified player and currently have a withdrawal of $804 marked as "approved" but still not processed.

According to my VIP Level 11 status, my advertised withdrawal limit is $2,200. However, the casino is restricting me to withdrawing only $804, which is significantly below what is publicly stated.

When I contacted support, the KYC department responded with the following:

"The casino administration reserves the right to make payments according to an individual schedule, set the minimum and maximum amount per transaction and the time for this transaction, which may vary depending on the withdrawal method, your account level or other relevant factors. This is currently the maximum withdrawal amount for your account."

In other words, despite clearly advertised limits tied to VIP levels, they are arbitrarily overriding those limits without transparency or justification.

If this is indeed how the casino operates, I respectfully ask Casino Guru to:

A) Update and correct the published withdrawal limits in their review, as they are clearly not reflective of actual player experience.

B) Re-evaluate this practice as unfair and misleading, and adjust the casino’s rating accordingly to reflect these terms and conditions.

From a player’s perspective, advertising higher withdrawal limits while privately enforcing lower ones is misleading and undermines trust.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SpinMills Casino. Based on the information you provided, I was unable to determine for which period the withdrawal limit of 2200 CAD applies.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you been limited in your payouts in the past?
• Has the casino clarified to you what the withdrawal limit period the 2200 CAD refers to?
• Could you please specify whether you requested a payout already? How much is pending, and how much is left for you to withdraw?
• Is it possible for you to request multiple payout requests simultaneously?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas