Spinline Casino - Withdrawal of player's winnings has been delayed.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear fredm,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

NO ITS NOT RESOLVED SORRY THAT WAS AN ACCIDENT

Hello, I accidentally pressed "Issue Resolved". The issue is NOT resolved. Please reopen my case. Spinline has still not provided the wagering ledger, win/loss history, timestamps, game IDs, or proof of their refusal to release my $200. I am continuing the dispute.

Dear fredm,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello Karla

Thank you for following up.

At this stage, I have not received the withdrawal, and there have been no new updates from the casino. The recommended timeframe has passed, and the funds have still not arrived in my account.

Please continue with the case.

Kind regards,

Fred

Hello Karla and the Casino Guru team,

I’m sending this follow‑up because my case has been open for a long time now and I still haven’t received any progress or confirmation that the casino is cooperating. At this point, it’s clear the casinI’m asking for this complaint to be escalated. I’ve provided every document, answered every question, and followed every step required. The casino has not responded, and the delay is now unreasonable.o is ignoring both me and your requests.

Please move this case forward to the next stage. I need a clear update on what action is being taken and what the next steps are. I’m not willing to wait indefinitely while the casino continues to ignore the process.

Thank you.

Fred

Dear fredm, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

DEAR KARLA IM SICK OF WAITING 14 DAYS THEN 6 DAYS FOR SOMEONE TO RESPOND THEN 6 DAYS FOR ME TO RESPOND I HAVE BEEN WAITING LONG ENOUGH FOR SPINLINE TO RELEASE MY MONEY IN FULL THEY ARE JUST STALLING AND PLAYING GAMES MAKING STORIES UP LEFT RIGH AND CENTRE ITS SOMOBVIOUS TO SEE .

THE LATEST IS I CAN WITHDRAW 185.15 UP FROM 170 WJERE THE HELL DID THEY GET THESE FIGURES AWW THATS IT THEY ARE TRYONGB TO HOLD MY 30 I DEPOSITED WITH AND HOW DOES THE AMOUNT INCREASE WHEN THEY STATED THAT I HAD TO WAGER MORE MONEY.

WHERE DO THEY GET 185.15 FROM. AND WHO IN THE WORLD WITHDRAWS .15CENTS NOBODY ALL MADE UP SO IM ASKING YOU TO ESCALATE THIS CASE AND GET MY MONEY PLEASE. I HVE WAITED WAY TOO LONG.

FRED

NO MY CASE IS NOT RESOLVED IT IS STAGNET BEEN WAITING A MONTH TO GET MY WINNGS THEY HAVE FELAYED PAYING USING ILLEGAL TACTICS SUCH AS CURRENCY FRAUD , USING PREVIOUS DEPOSITS CLAIMING I HADNT WAGERED THEM 3 TIMES IF THE DEPOSIT IS WAGERED IT AND THERE IS NOTHING LEFT IT HAS FINISHED YA CANT BRING IT BACK TO LIFE AS THEY ARE TRYING TO CLAIM IM ALITTLE ANNOYED THEY HAVE GOTTEN AWAY WITH THIS FOR SO LONG.

THIS HAS DRAGGED ON WAY TOO LONG AND IVE BEEN ASKING YOU YO STRP MIN AND ESCALATE MY CASE SO I CAN WITHDRAW MY MONEY.

THEY HAVE NOW HIDDEN IT SOMEWHERE SHOWS 200 TO BET SHOWS NOTHING TO WITHDRAW. THIS HAS GONE ON TOO LONG AND IS BEYPND A JOKE NOW I FEEL ITS BEEN A WASTE OD TIME AND ILL END UP LOSING MY WINNINGS

FRED

Dear fredm,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana, (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Thank you Karla look forward to hearing from Jana soon

Regards Fred

Hello Casino Guru team,

I am providing an update on my Spinline Casino issue. My account balance previously showed 200 AUD, but now the casino shows 0 AUD available and the withdrawal option only allows 0.15 AUD. The casino has not explained this change and has not responded to my messages.

My complaint is still unresolved and I am requesting your assistance to escalate this matter, as the casino appears to be blocking my funds.

Please let me know if you need any additional information.

Thank you,

Fred

Dear fredm,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Spinline Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear fredm,

I have made several attempts to contact the casino, but unfortunately, I have not received a response. I understand that this situation is frustrating, and I empathize with your concerns. Regrettably, without cooperation from the casino, there is little we can accomplish at this time. I will mark your complaint as "unresolved" in our system, acknowledging that this may not be the outcome you were hoping for. However, it is my hope that the decrease in ratings due to unresolved complaints may prompt the casino to take action. Should they respond, we will reopen the complaint, and you will be notified via email.

In the meantime, I encourage you to reach out to the Curacao Gaming Authority at complaints@cga.cw to file a complaint with them. They have additional resources and tools available to assist players. Please feel free to reach out if you need any assistance with submitting your complaint or if you would like to share how they responded, should you choose to handle it independently (jana.k@casino.guru). I sincerely apologize for not being able to provide you with better assistance on this occasion.

Best regards,

Jana