Spinline Casino - Player warns others about potential scams.

Stay away from those scammers. I did deposit to spinline13.com 100eur and flipped them, i did deposit 100eur yesterday without any bonus active , while i was playing i flipped to 250 then suddenly for leveling up you guys added 12$ without asking me if i want the bonus or not , it went on automatically like i gave a shit about 12$ on 250 and then these scammers send me this

Overall experience is pretty bad i gave them sooo much money , never got serious bonuses in return , these guys will def scam you when they have the chance , they do these little tricks so once you win big you wont be able to withdraw. STAY AWAY

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Dear stakw,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’ve encountered.

Thank you for sharing the message from the casino. From what I can see, the casino claims that a bonus became active and that you subsequently exceeded the maximum allowed bet (5 EUR) by placing a 125 EUR bet, which led to the confiscation of your winnings.

To better understand the situation and assess whether the casino acted fairly, I would like to clarify a few important points:

• Can you confirm whether any bonus (including small rewards like the $12 you mentioned) was added to your account automatically before placing the 125 EUR bet?
• Did you receive any notification or pop-up informing you that a bonus had been activated?
• Could you please provide your full game history and bet history from that session?
• Was the $12 bonus clearly visible in your account balance, or was it added without any indication?
• Have you used any bonuses with this casino previously, and are you familiar with their maximum bet rule?

If it is more convenient for you, you may forward all relevant communication and evidence directly to petronela.k@casino.guru.

At this stage, the key point will be to determine whether the bonus was applied with your knowledge and consent, and whether the casino provided a clear indication that bonus terms (such as maximum bet limits) were in effect.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

I made 2 deposits 50 and 50, i lost 50 and the next 50eur i flipped them i was like at 350 playing on big bass something i dont remember the name. Then suddenly i receive a notification 12eur added to ur balance, im going to bonuses and it wasnt visible there, i never hit activate or anything it got activated automatically. Then i decide after a while while i kept playing to withdraw then i receive an email saying that they confuscated my funds. I chatgpt it and it said thats a common scam they are doing to confoscate ur money. Trash casino i hope they close soon and be sent to prison freaking scums.

Dear Stakw,

We have completed our investigation into this complaint. The player’s winnings were forfeited due to a confirmed breach of our Bonus Terms and Conditions regarding the maximum bet limit.

According to our system and loyalty program mechanics, bonuses for reaching new levels are credited and activated automatically to ensure players receive their rewards without delay. As per our Bonus Terms (Clause 16), players always have the right to refuse or cancel any bonus in the "My Bonuses" section of their profile.

In this case, the player received a notification that the bonus was added to his balance, which confirms he was aware of the active reward. At that point, the player had the option to visit his account and cancel the bonus if he wished to continue playing without restrictions. Instead, he chose to proceed and placed a bet of €125, which is 25 times higher than the allowed €5 limit.

6. The maximum bet amount when a bonus is active is 5 EUR / 7 CAD / 8 AUD... This includes bonus buy features, purchased bonus rounds within the game, and bet doubling.

It is crucial to note that this is not the first time this player has violated this specific rule. We have previously issued a formal warning to the player regarding a similar breach, where we explicitly explained the Max Bet rule and requested his compliance. Despite being directly informed and warned, the player has repeated the violation.

We operate strictly within the framework of our established Terms and Conditions to ensure fair and safe gaming conditions for all our players. Since this was a clear and repeated breach of the agreed terms, the winnings were confiscated in accordance with Clause 19 of our policy.

Dear Petronela

We have sent additional confidential information regarding the player's history (petronela.k@casino.guru).

Best regards,

Spinline Casino

Dear Stakw,

I would like to inform you that I have contacted the casino and requested additional information and clarification regarding your case, including specific details about the alleged breach.

I will update you as soon as I receive their response.

Thank you for your patience.

Dear Spinline Casino Team,

An email has been sent to request more info. Thank you very much in advance.

Thanks a lot, but i dont think these scammers care , they will come back with a bunch of shit excuses

Dear Petronela,

Thank you for reaching out.

We have just sent a detailed response along with all the requested evidence and clarifications to your email. Please review the information at your convenience.

We remain fully open to further cooperation and are available should you need any additional details to resolve this case.

Best regards,

Spinline Casino

Dear stakw,

Thank you for your patience while we carefully reviewed your case.

I would also like to thank the Spinline Casino team for their cooperation and for providing the requested evidence.

I understand your frustration, especially given that the bonus appears to have been activated automatically at a moment when you were already playing with your own funds. Situations like this can feel unfair, particularly when they affect a significant win.

After reviewing all the available information, including the detailed game logs and the timeline of events, we can confirm that a bonus was indeed active on your account at the time of the high-value bets. Based on the evidence, you were notified about the bonus activation and had the option to cancel it before continuing your gameplay.

Additionally, it was confirmed that the maximum bet limit associated with the active bonus was exceeded. We also took into consideration that a similar situation had occurred previously and that you had been informed about this specific rule in the past.

While we understand that automatic bonus activation can lead to confusion and we generally encourage casinos to design their systems in a way that minimizes such risks, in this particular case we are unable to conclude that the casino acted outside of its Terms and Conditions.

For these reasons, we will now close this complaint as rejected.

I’m sorry we couldn’t assist you further in this case.

Best regards,

Petronela

Casino.Guru