SpinJo Casino - Player’s account has been closed after a large win.

hello i registered an account and deposited for the first time using crypto and their first welcome bonus.... i read their terms and followed the rules and respected the maxbet and then i proceeded to win a large amount of 18000cad , within a minute of winning that big amount, the casino disabled my account before i could complete the wagering requirements ,for no reason whatsoever and are not replying to me neither ...i included a screenshot of my disabled account and the big win since i managed to save the link before being banned

Dear drewdrew26,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SpinJo Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise when exactly your account was blocked?
• Have you contacted support, or were you contacted by the casino regarding the account block?
• Have you received any response from the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

hello they closed my account without notice 3 days ago, i am now worried that they will keep my account disabled until my bonus expires and i lose my 18000cad... they finally replied to my emails today i will send you the transcript or ill try posting it here

I have yet to hear back from either parties, casino has now cut off all communications with me and stopped replying

Thanks for your reply.

Could you please share with me your attempts at communication with the casino support or live chat regarding the issue as evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I have emailed you the chat transcript and emails

Thanks for your reply.

I haven't received any email from you. Try sending the evidence to my email again.

The correct email is tomas@casino.guru

Casinos replied they are working on it but have yet to receive payment

Thanks for your reply.

If the issue persists, for us to confront the casino, I would like to kindly ask you to provide communication between you and the casino regarding the issue.

My email is tomas@casino.guru

Looking forward to your reply.

Dear drewdrew26,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru