The player from Germany attempted to block and delete his account due to gambling addiction, but after no initial response, he followed up and requested not to delete the account until his winnings of €1250 were processed. He later gambled away the funds and is now demanding a refund, claiming the casino should have restricted his account functions.
SPINIMAX Casino - Player demands refund after account issues.
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Waiting for Casino Guru to reply
6d 23h 47m 35s
SPINIMAX Casino
Safety Index 6.4 Below averageCase summary
Discussion
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3 hours ago
Translation
Hello, due to gambling addiction I tried to have my account blocked and deleted.
I did this via email on July 8, 2026. I received no reply, so I wrote again. I had won €1250 in my account and requested that the account not be deleted until the money was ready to be withdrawn. This email was answered within two hours. Due to my gambling addiction, I gambled away the money.
Therefore, I demand a refund of the lost money, as the casino could restrict the functions.
Edited by a Casino Guru admin
Automatic translation:
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1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 hour ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? My email address is veronika.f@casino.guru.
- Is your account still open, or has the casino closed it in the meantime? If it has been closed, kindly specify the date of closure.
- Have you made any deposits into this casino since 8 July, when you requested to be self-excluded?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
