The player from Portugal encountered an issue with a promised 300% bonus that was not available, despite depositing the minimum amount. After contacting customer support, he was informed that only a 100% bonus applied, which led him to feel scammed. The Complaints Team attempted to gather more information from him but, due to a lack of response, was unable to proceed with the investigation and had to close the complaint. The player was informed that he could reopen the complaint in the future if he chose to resume communication.
Spinight Casino - Player feels scammed by bonus discrepancies.
Closed
Our verdict
Player stopped responding
Amount: €40
Spinight Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
6 months ago
Translation
The 300% bonus simply doesn't exist, I deposited the minimum amount required and nothing...
I had to go into chat, where I was told that this bonus doesn't exist and that they would only give me 100%
At the very least, I was scammed
Automatic translation:
Public
Public
6 months ago
Dear pedropmnt,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
To better understand and address the situation, could you please provide us with some additional information? Here are a few questions that might help clarify your issue:
- What specific promotion or offer were you referring to when you mentioned the 300% bonus?
- Can you provide the date and time when you made your deposit?
- Did you receive any confirmation or details about the bonus after your deposit?
- What was the response you received from the chat support regarding the bonus?
You can forward any relevant communication or supporting evidence to [email protected].
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
6 months ago
Dear pedropmnt,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
5 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Petronela
Casino.Guru
