SpinHub Casino - Player's game has stalled.

Game stalled mid feature as per other complaints so not use scammers

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SpinHub Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is there any evidence that the technical glitch led to an unfair loss?
• Could you please share any supporting evidence that would lead us to the same conclusion?
• Could you please specify what the disputed amount of £100 represents in your situation?
• Could you please share with me your communication with the casino, where you attempted to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I was 2 spins into bonus when I hit within that the hold and win jackpot bonus which began winning when the game stalled and no resolution has been come to in fact stalling tactics etc I attach a copy of stalled game showing jackpot win there were still 3 spins left and then my free spins too I believe 13 left. I attach photos of stalled game and there responses the £100 is on the light side it would have been a bigger win which is why I believe it stalled.

They offered 30 games worth 0.20p each my bet was £1.20 and 24 euros only I have not used either

Hello CM2024,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you no worries x

Thanks for your patience.

Based on the screenshots you provided, the win was 3.00, which was reflected on your balance based on the casino's records.

Unless there is further evidence, you should have received more; we cannot confront the casino.

Please let me know if there is any information I might not have considered.

No - the screenshot represents the beginning of a bonus feature as you can see the screenshot shows after just one spin I had won the jackpot mini for starters ?? The game stalled ? I was not paid for any of the feature as it stalled

Thanks for your reply.

We are unable to contact the casino regarding potential winnings. or general in-game issues. If the casino didn't pay you the winnings that you were supposed to receive, we would require the relevant evidence to contradict the recorded result.

Please let me know if there is any other evidence you may supply to support your complaint.

Looking forward to your reply.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear CM2024,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas