SpinHub Casino - Player's game has stalled.

Game stalled mid feature as per other complaints so not use scammers

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SpinHub Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is there any evidence that the technical glitch led to an unfair loss?
• Could you please share any supporting evidence that would lead us to the same conclusion?
• Could you please specify what the disputed amount of £100 represents in your situation?
• Could you please share with me your communication with the casino, where you attempted to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello CM2024,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru