The player from Austria has €2700 at Spinhub that she wants to withdraw but has faced repeated document rejections. Her account is now blocked, and she is demanding to receive her winnings back.
SpinHub Casino - Player's account has been closed.
Opened
Current status
Waiting for player to reply
6d 22h 42m 53s
SpinHub Casino
Safety Index:Fresh casinoCase summary
Discussion
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21 hours ago
Translation
Ladies and Gentlemen
I have €2700 at the online casino Spinhub which I wanted to withdraw.
For several weeks now, I have been repeatedly writing and sending the required documents by email and online to the site, but they have always been rejected.
My account has now been blocked and I can no longer log in.
I think that's an absolute outrage.
I insist on receiving my money back.
can you please help me.
I can send you all the emails.
Best regards
A. Stefanie
Edited by a Casino Guru admin
Automatic translation:
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1 hour ago
Important notice:
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1 hour ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please forward me the email you received from the casino after your account was closed? My email address is veronika.f@casino.guru.
- Which documents did you provide to the casino as your proof of address? Please share this document with me as well.
- What types of games did you play to accumulate your winnings?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
