SpinGreen Casino - Player's withdrawal has been delayed.

I have $1000 and now I have $200 left after the withdrawal was declined. What exactly is happening?

I have all the proof of my account and my winnings are all legit. The withdrawal account is also the same as the deposit account.

And I have read the t&c for the bonus. I got a legitimate win on my game. But something unexpected happened in this casino.

I have prepared all the evidence in this picture. It's been a week and I still haven't received my withdrawal. With the reason We have tried to make a withdrawal but the Payment Provider does not accept it.

I have been waiting for a long time. Please for SpinGreen.Casino Company.

Show us that your casino is real and legit. I'm waiting for good news.

Dear urboyshere.id,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Did you use a payment method registered in your name?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

No successful withdrawals so far. Because they said I can only withdraw With the same options I used to Deposit. However, when I deposited it Was very smooth. When making a Withdrawal there were many Problems. I use "BINANCE PAY"

They didn't ask me to do KYC probably because it's according to their rules. However when I wanted to do KYC their website didn't respond. Only able to upload documents. But it can't be sent, maybe because of their website.

At first I used Bonus. But I have managed to accumulate the required wagger. After that I continued playing without any active bonus. That's when I got the win in my.

Payment and withdrawal according to my identity Likewise with the account at SpinGreen.casino. Anytime I will do KYC if needed.

I have tried to contact their live chat. But no response. And do you know? Maybe they blocked me to access live chat. Because now I can no longer access their live Chat.

Please help me with this matter, dear CasinoGuru. For me, such a large amount of money means a lot to me in my life.

Dear urboyshere.id, did the funds from the declined withdrawal get returned to your casino account balance?

Are you absolutely certain that you used the same payment method/account for the withdrawal as you used for your deposit?

I am very confident in this matter. The funds have not been returned until now. And I can't contact them anymore. It's like they refuse to serve. I emphasize here that I have valid evidence.

Dear urboyshere.id, I understand that you are trying to withdraw using the same method you used to deposit — in this case, Binance Pay. Could you please confirm if you’ve been able to contact the casino again to explain this and request support?

Also, would you be able to provide proof that you both deposited and attempted to withdraw using the same Binance Pay account?

Have the funds arrived in your Binance Pay account?

If not, were the funds returned to your casino account balance?

If neither of these happened, could you please provide proof that the money was not received in your Binance Pay account?

This is my part of making a deposit Using my binance pay. You can see the date and time and amount. Matches on my account at their casino.

None of my withdrawal attempts were successful. They refused and so on. Their reasons are so many.

They replied to my email recently. After my account was 0 because I played. Remember? $200 refund after failed $1000 withdrawal. I already lost that $200 because of their very poor process. And they keep saying that the maximum win in the bonus is $200. I understand but the problem is after my successful use of the bonus I completed their t&c. I have received my $200 dollars and continued playing until I reached $1000 winnings.

Unfortunately their website is very weird. Because when using desktop mode like this

Dear urboyshere.id, do I understand correctly that you have now lost all your funds and currently have no remaining balance in your casino account?

Yup I really don't know what to do now.

Dear urboyshere.id, we are truly sorry to hear about your experience. However, please understand that it is ultimately the player’s responsibility to manage the funds available in their casino account. Since the remaining balance was used for further gameplay and has now been lost, we, unfortunately, have no further options to assist you at this stage.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.