The player from Finland successfully deposited 20€ at Spingreen Casino, but the funds were deducted from his bank account and did not reflect in his casino account. Despite contacting customer support multiple times over nine days, he received no responses regarding the missing funds. After 18 days, the payment processor finally resolved the issue and returned the deposited amount, although without the bonuses. The complaint was marked as 'resolved' by us, and the player was advised to reach out for future issues.
SpinGreen Casino - Player's deposit is delayed.
Resolved
Our verdict
Case closed
Amount: €20
SpinGreen Casino
Safety Index:Above averageCase summary
Discussion
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1 year ago
I deposit 20e in spingreen casino
01.02.2025 and it went thru i believe its theres money broker techzim ltd,well the money was gone from my bank account immediately but never went to casino,i have contacted them via live chat and send them bank statement,they promise me that they will send it to payment department and asked me to wait a few days,its been 9 days now and between my deposit and 9 days i have tried multiple times to contact them via email and live chat, but no answers,i believe that spingreen is not a bad casino but something is wrong.
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1 year ago
Dear vilmunentero,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
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11 months ago
Translation
Hi, Finally, the payment processor had paid the 20e I deposited to Spingreen, of course without the bonuses that are why I usually deposit money there, it took about 18 days so I will never deposit to that casino again, although this time the fault was not the casino but the payment processor they used!
Automatic translation:
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11 months ago
Dear vilmunentero,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika Fritz
Casino.Guru
