The player from Latvia was unable to withdraw their winnings because they did not receive the email confirmation needed for the process. The Complaints Team requested additional information from the player to investigate the issue further. However, since the player did not respond to multiple inquiries and reminders, the complaint was closed for the moment. The player retained the option to reopen the complaint if they chose to resume communication.
SpinGreen Casino - Player cannot withdraw due to missing confirmation email.
Closed
Our verdict
Player stopped responding
Amount: €20
SpinGreen Casino
Safety Index 6.6 Above averageCase summary
Discussion
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4 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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4 months ago
Dear neilss123,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with SpinGreen Casino. I’m afraid I will need more information regarding your problem. Could you please elaborate?
I will be waiting for your reply patiently.
Best regards
Petra
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4 months ago
Dear neilss123,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Petra
Casino.Guru
