SpinGrande Casino - Player's withdrawal has been delayed.

I would like to file a complaint against Spingrande Casino (spingrande.com) regarding a delayed withdrawal and lack of customer support.

I won funds on July 27, 2026, and requested a withdrawal of €1,558.30 on the same day. However, as of today, my withdrawal has still not been approved or processed.

I have contacted the casino multiple times via email to ask about the status of my withdrawal, but I have not received any response at all. The complete lack of communication is very concerning and unprofessional.

At this point, I am worried that the casino is intentionally delaying or ignoring my withdrawal request. I have fulfilled all requirements to the best of my knowledge, and there should be no reason for this delay.

I kindly ask Casino Guru to assist me in resolving this issue and help ensure that my withdrawal is processed as soon as possible.

Thank you for your help.

Best regards / Oskari P***

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Dear op4444,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Kristina