The player from Spain was unable to find the option to withdraw money from Spingenie, despite the casino's assurances that they were fixing the issue. He noted that the casino was quick to process deposits but slow to resolve withdrawal problems. The Complaints Team was unable to proceed with further investigation due to the lack of response from him, resulting in the closure of the complaint at that time. The player retained the option to reopen the complaint in the future should he choose to resume communication.
SpinGenie Casino ES - Player cannot find withdrawal option.
Closed
Our verdict
Player stopped responding
Amount: €872
SpinGenie Casino ES
Safety Index:Very highCase summary
Discussion
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3 months ago
Translation
Hello, I'm trying to withdraw money from Spingenie, but I don't see the option to withdraw the money. They tell me they want to fix it, but they don't do anything. They're very fast at putting money in, but I don't even see the option to withdraw it.
Automatic translation:
Public
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3 months ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Dear alex1412,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the KYC verification, please?
- Could you please share a screenshot of your withdrawal page at this casino here in the thread?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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2 months ago
Dear alex1412,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
