Spinfest Casino - Player's winnings haven't been paid out.

I won 25 000€ approx almost 2 weeks ago, and submitted my withdrawal attemptms on 24.01.2026.

Since then, nothing has happened nor have I received my money.

To my shock, today when I tried to login, the casinos front page said that their operations have seized. This leaves my 25 000€ missing, and not paid. Please I need help to recover my winnings.

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Dear Ohjj,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

I have had one two successful withdrawals of 500€ before, and now the next ones werent processed for a week.

And now yesterday the casino sites are closed, yet the other company casinos are open.

The winnings were won without an active bonus

They didnt ask me for any documents at any time, they just told me the withdrawals may be slow during internal checks. But nothing was brought up to me.

The weirdest part is, that now that I have been trying to desperately contact them through their email, I got the weirdest response:

We are still actively open, and your funds are safe.

Even though everyone can see their site is closed.

Please help.