Spinfellas Casino - Player faces delayed withdrawal limitations.

I requested a withdrawal from this casino, but despite the Terms and Conditions stating that the monthly limit is €20,000, I was told that I could only withdraw €2,000 per week and that I would have to wait a week after the withdrawal.

However, I cannot find any such wording anywhere in the Terms and Conditions.

I have requested an explanation from the casino regarding why they are imposing restrictions that do not exist in the Terms and Conditions.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When was the last time you successfully withdrew winnings from this casino?
• How long does it usually take for your withdrawal requests to be processed and paid out?
• Has the casino’s customer support explained how it would be possible to withdraw €20,000 per month while there is a weekly withdrawal limit of €2,000?
• Could you see any warnings or restrictions regarding withdrawal limits directly in your casino account, or was it only the customer support team that informed you about these internal policies?
• What games did you play to accumulate your winnings of €15,000?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika