Spindog Casino - Player's withdrawal is delayed and pending.

Requested the withdrawal on 07.07.26 and provided the documents for verification at the same time. Withdrawal was cancelled the next day due to a missing google pay screenshot. Provided the missing documents (as asked for in the email) and requested withdrawal again. Got another mail notification on 08.07. that some documents had already been provided (i assume the banc card pictures) and ever since then I‘ve been waiting for payment processing or at least account verification. Support has answered with generic answers that my request is still in the review queue. I wasn‘t asked to provide any other info, nor was I told a timeframe for verification/payment. Withdrawal still shows as pending.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the winnings you've requested to withdraw?
• Did you accumulate your winnings with or without a bonus? If you played with a bonus, please send me a link to or a screenshot of the bonus.
• Which of your documents are still pending verification in your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika