The player from the Netherlands faced an issue withdrawing funds as the casino deducted his balance, claiming it had exceeded the €5,000 cap, despite him not having had a win above that amount. We asked him for clarification, evidence, and details about his gameplay and any bonus use, but he did not respond to our requests or reminders. As a result, we were unable to investigate the case further. The complaint was therefore closed due to lack of cooperation from his side.
Spindog Casino - Player’s winnings have been confiscated.
Closed
Our verdict
Player stopped responding
Amount: €4,193
Spindog Casino
Safety Index 1.5 Very lowCase summary
Discussion
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3 weeks ago
Ballance deducted because the casino Said that it exceeded the 5k cap but it hase not. Did not have a win above 5k
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3 weeks ago
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3 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spindog Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please clarify the situation and support it with evidence?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts, and other evidence to my email at tomas@casino.guru, or post screenshots here
Thank you very much in advance for your reply.
Best regards,
Tomas
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2 weeks ago
Dear Samkraan,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
