The player from the United Kingdom felt scammed by Spindog Casino, as money had been taken from her account without her being able to play, due to the site’s loading issues. Despite repeated contact with support, she had not received any credits or her money back. The Complaints Team was unable to proceed with the investigation due to her lack of response to inquiries and reminders, resulting in the closure of the complaint. The player retained the option to reopen the complaint in the future if she chose to resume communication.
Spindog Casino - Player's funds are confiscated by the casino.
Closed
Our verdict
Player stopped responding
Amount: £20
Spindog Casino
Safety Index 1.5 Very lowCase summary
Discussion
Public
Public
8 months ago
I feel I was scammed by Spindog Casino. Money was taken from my account, but I never got the chance to play any slots because the site would not load properly. Every time I contacted support, they told me to "wait," but nothing was ever fixed and I never received the credits or the ability to play. I still haven’t gotten my money back. Based on my experience, I cannot recommend this casino. It did not feel safe or trustworthy.
Public
Public
7 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
7 months ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- How many deposits have you made into this casino, and when exactly did you deposit?
- Have you tried accessing the casino website through a different device or browser?
- Were there any games available for you to play with your deposit?
- What is the current balance in your account?
- When was the last time you accessed your casino account?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
7 months ago
Dear Shaz1312,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
7 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
