Spindog Casino - Player’s account closure is delayed.

I want to file a complaint with the casino spindog, but i cannot find it in your list. I have been asking to close my account for weeks now last time i asked 25 dec 2025 through email. I checked the terms today and saw contact live chat to close, they said again just like in december no email us, i said your terms say live chat and i emailed you several times, but you did not close it.

these are the terms. It started with asking for a limit, but they did not add the limit, so i know i will gamble to much, so i said ok please close it, and now allmost 8 weeks later, still open and still not a limit. They said we handle email in a timely manner, 8 weeks still not processed, can you help me. I need to have a limit on my account, if i cant i want to close it, because i know myself

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you received any response from the casino to the email you sent on 25 December?
• How many emails with the self-exclusion request have you sent to the casino so far?
• When was the last time the casino communicated with you regarding the closure of your account?
• Have you requested to be self-excluded due to gambling problems in live chat as well? If so, do you have any screenshots or chat transcripts of that conversation?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

in chat i asked and showed their own terms in screenshot, it says ask to close in chat, thry said no email, i said i emailed several times, they said we answer in timely manner, first email was 03-12-25, this is not a timely manner

Hello rose2023,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear rose2023

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear rose2023,

I am sorry to hear about your problem with Spindog Casino.

I will now try to contact a Spindog Casino representative via email, live chat on their website, and by any other possible means. Hopefully, they will join this conversation and participate in resolving your complaint.

If a Spindog Casino representative joins this case, please respond so that we can work toward resolving the issue as soon as possible.

Best regards,

Igor

Ok, thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear rose2023,

I have repeatedly tried to contact Spindog Casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. Since the casino operates without a valid license and does not refer to any ADR service, there is no gaming authority to turn to.

I will now close the complaint as unresolved.

I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.

I recommend choosing casinos based on their reviews and ratings in the future to avoid situations like this.

I am sorry we could not be of more help on this occasion.

Best Regards,

Igor