SpinBit Casino - Player's account is blocked and winnings are withheld.

NZ$1,400 Withheld & Account Blocked

I deposited NZ$50 via Paysafecard and subsequently won NZ$1,400.

I requested a withdrawal via bank transfer. The withdrawal was later internally altered to cryptocurrency without my authorisation.

I do not own or control any cryptocurrency wallet and did not request or approve a crypto withdrawal.

Spinbit has:

Failed to provide any transaction hash (TXID)

Failed to provide a wallet address

Failed to confirm the blockchain used

Failed to provide proof of payment

Suspended my account completely

Blocked my login access

Stopped responding to my emails

I can no longer access my account or transaction history due to the suspension.

Key Concerns

Withdrawal method changed without consent

No verifiable proof of payout

Account blocked during dispute

No response despite multiple follow-ups

No timeline for resolution

If a crypto withdrawal was processed, a TXID should be immediately available. None has been provided.

What I Am Requesting

I am requesting that Spinbit either:

Provide verifiable proof of payment (TXID, blockchain, wallet destination), OR

Return the full outstanding balance of NZ$1,400 via an approved withdrawal method

I am willing to provide screenshots and correspondence upon request.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SpinBit Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino showing your attempts to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas