SpinBet Casino - Player struggles with verification issue at casino.

im having verification issues with spinbet regarding my proof of payment.

heres the explanation:

ive done 3 deposits so far all with interac etransfer from my bank to their casino :

-april 13th for 100 dollars

-april 15th for 500 dollars

-april 16 for 500 dollars

on the last deposit i opted a bonus (75% WELCOME bonus) and won 8519 dollars after wagering and playing a slot called merge up 2 .

then comes the verification part:

for verification they require :

-proof of ID , so i submitted my passport

-proof of address, i submitted my utility bill

-and lastly proof of deposit . i submitted my official april bank statement with all the deposits info in it.

Now they keep rejecting my bank statement telling me they need my "interac statement" instead. there is NO such thing as an interac statement from interac. i use interac etransfer directly through my bank and the exact deposit history shows up in the bank statement itself .

for reference, this is exactly what they told me they needed initially:

"Proof of Deposit: A bank statement that shows your Interac deposits to SpinBet showing the transaction details (date + amount), your full name and account number"

so i literally had to wait for my scotia bank statement to come out in order to submit it. and now that i did submit it, they are rejecting it saying they need: "We do not need the scotia bank. We need the Interact you have used on your account."

that makes no sense at all , and there is no such thing . that's literally what the bank statement is for .

so i tried communicating that to them and they keep repeating the same thing over and over again . i have all the communications with them saved and i can send you all of that if needed.

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Dear jordanbon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with verification at SpinBet regarding your proof of payment.

In order to assist you effectively, I would need a bit more information to clarify the situation regarding your complaints. Could you please provide answers to the following questions:

• Have you been provided with specific reasons for the rejection of your bank statement?
• What exact information did you provide in your communications with them regarding the "Interac statement"?
• Have you attempted to explain to them that the bank statement is the correct document for proof of deposit?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear jordanbon,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petra