SpinBet Casino - Player's withdrawal request is delayed.

Waited more than a month for my withdrawal. Customer service sent several requests to their financial department, but no response yet. Account is fully verified.

Dear Stian123456,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Thank you for your reply, Stian123456. Still no response from the casino? Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Hi

Thank you for your message.

Unfortunately no, I have not received any new response from the casino.

I will email you all that I got.

Best regards,

Stian

Stian123456, has there been any news since your last email?

Hi

I asked Spinbet for a written confirmation that they were not waiting for any documents from me. They came back to me that I had to confirm my Jeton account. I did that, and this was quickly verified. After that I have not heard any updates.

Best regards ,

Stian

Thank you very much, Stian123456, for your cooperation. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you Stian123456 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask SpinBet Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

Dear Stian123456 and Casino Guru Team,

Thank you for your patience.

We would like to confirm that your withdrawal can be paid out. The delay was due to the completion of the verification process, which is now finalized.

Please note that since your winnings were generated after a deposit made in fiat currency, the withdrawal must also be processed in fiat. Therefore, we will not be able to proceed via cryptocurrency.

You will need to use one of the following available methods: MiFinity or bank transfer.

We appreciate your understanding and apologize for any inconvenience this may have caused. Should you have any further questions, feel free to contact our support team.

Kind regards,

SpinBet Casino Team

Thank you very much for the update SpinBet Casino representative.

Dear Stian123456, we will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

I ordered a withdrawal to MiFinity on Friday, which is still pending. When received, I will provide an update here.

I can now confirm that that the money has been received. Thank you to Casino.guru for speeding the process, and to Spinbet for finally processing the payment.

Dear Stian123456,

We’re thrilled to hear that your issue has been successfully resolved, and we’ll be marking the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation throughout the process. We’re glad that our intervention helped to resolve the situation, and we’re always here to support you if you encounter any other issues with this or any other casino in the future. Please don’t hesitate to reach out to our Complaint Resolution Center—we’re committed to helping players like you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also assist others who are considering contacting us for help with online casino-related issues.

Thank you in advance for your time.

Best regards,

Peter