The player from Germany had been waiting for a €100 withdrawal from Spinbara Casino for two weeks, with the funds debited from his account but not transferred to his bank. He faced repeated requests to contact support using his player email, despite having already done so, which led him to feel scammed. The complaint was closed due to the player's lack of response to inquiries from the Complaints Team, which prevented further investigation or resolution of the issue. The player retained the option to reopen the complaint in the future if he chose to communicate again.
Spinbara Casino - Player's withdrawal request is delayed.
Closed
Our verdict
Player stopped responding
Amount: €100
Spinbara Casino
Safety Index:Very highCase summary
Discussion
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2 months ago
Translation
Ladies and Gentlemen
I withdrew €100 from Spinbara Casino. The money was debited from my player account within a few days but hasn't been transferred to my bank account. Two weeks have now passed. I entered all the information correctly. After several emails, I keep getting the runaround, even though I contacted Spinbara using my player email address. The response is always that I must contact them using my player email address. This casino is the biggest scam.
Automatic translation:
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2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Dear Oezkan81,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Spinbara Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
- Have you tried to explain your situation to the live chat?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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2 months ago
Dear Oezkan81,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
