The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.
Spinbara Casino - Player’s withdrawal has been delayed.
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Current status
Waiting for player to reply
4d 8h 31m 27s
Spinbara Casino
Safety Index 8.3 HighCase summary
Discussion
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1 month ago
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Subject: Request for assistance with withdrawal security – Spinbara Casino
Dear Casino Guru Team,
I deposited €100 and fully wagered a €300 bonus. After fulfilling the wagering requirements, I had €8,040 in real money. I then played with €1,040 of that, bringing my balance to €7,000. On May 17, 2026, I requested a withdrawal of €500.
I played both with a bonus (as described) and without a bonus, including with providers such as Pragmatic, Hacksaw and Novomatic.
Since I have read many complaints about Spinbara Casino regarding delayed withdrawals, I am concerned. I therefore request your assistance in keeping the case open until my balance has been fully paid out.
Thank you so much for your help!
Best regards
Irina
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear Spinlady,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 month ago
TranslationDear Casino Guru Team,
I am seriously concerned and request your immediate assistance. I am prepared to provide all relevant documents without delay: proof of deposits and withdrawals, gaming history, and all communication. I can substantiate everything. Please keep this case under review to ensure a swift and smooth payout.
Kind regards, Irina
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1 month ago
TranslationDear Casino Guru Team,
I am seriously concerned due to the many negative reports about this casino. I request immediate assistance. Please keep the case open until my withdrawal is completed. I am ready to provide all necessary documentation. Please support me without delay. Thank you.
Best regards
Irina
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1 month ago
TranslationDear Casino Guru Team,
I was asked to verify my account and upload the required documents. However, my profile indicates that no verification is necessary and my account does not need to be verified. I have already sent you a screenshot of this message.
I ask for your support so that this contradictory situation can be clarified as quickly as possible.
Best regards
Irina
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1 month ago
TranslationDear Casino Guru Team,
First, I received confirmation in the live chat that my address had been changed.
which, upon further review, was not the case.
I immediately brought this up again in the live chat. I was then informed that my account needed to be verified.
However, my profile states that no verification is required.
I have already sent you all the screenshots of these live chat conversations. I am happy to verify them if necessary, but the information is contradictory.
I ask you to help me clarify both points.
I hope for your support in this matter.
Best regards
Irina
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3 weeks ago
TranslationDear Casino Guru Team,
The two-week waiting period you recommended has now completely expired. Unfortunately, I have not received any of my requested payments to date.
During this waiting period, I contacted the casino several times, attempting to resolve the issue via both email and live chat. I was repeatedly informed that my withdrawals were with the finance department, secure, and would be processed shortly. However, no withdrawal has been received to this day.
Furthermore, I informed the casino of my willingness to undergo full verification. However, both in the live chat and via email, I received confirmation that verification was not currently required.
During the waiting period you recommended, I continued playing. Unfortunately, I lost another €6,000 of my real money balance. I currently have a total real money balance of €5,000. Of this, €1,500 is being processed in the form of three withdrawal requests, while the remaining €3,500 is still in my player account.
After the waiting period has expired and given the continued lack of payment, I now ask you to actively involve the casino in the complaint process and request an official statement regarding the reasons for the ongoing delay.
I can of course provide all emails, chat histories, screenshots and other evidence upon request.
Thank you for your support.
Kind regards, Irina
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3 weeks ago
TranslationDear Spinbara Team
To avoid further delays, I am prepared to provide all necessary documentation. This includes, in particular, my identification document, current proof of address, bank statements, proof of my casino deposits, and a selfie for identity verification.
Although Spinbara Casino has repeatedly informed me that no verification is currently required, I would like to have all relevant documents ready as a precaution and submit them immediately if necessary.
My goal is to eliminate any possible cause for the delay and to expedite the processing of my outstanding payments.
Best regards
Irina
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3 weeks ago
TranslationDear Casino Guru Team,
I would like to inform you that I have uploaded all relevant documents to verify my identity and address. These include my ID card (front and back), a selfie holding my ID card, another selfie with the Spinbara website in the background, a bank statement showing my address, and proof of payment from my online banking.
Despite submitting this complete form, I have not received a payout to date. I therefore urge you to request a statement from the casino and assist me in expediting the payout process.
Thank you so much for your help.
Best regards
Irina
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3 weeks ago
Dear Spinlady,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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3 weeks ago
TranslationDear Casino Guru Team,
Thank you for your message.
Unfortunately, I have not received any of my payouts to date. The two-week waiting period you recommended has now expired without any payment being processed.
During this time, I contacted the casino several times. I was repeatedly informed that my withdrawals were with the finance department, were secure, and would be processed shortly. However, I have still not received a withdrawal.
Furthermore, I attempted to verify my account and informed the casino of my willingness to provide all necessary documents. However, both in the live chat and via email, I was told that verification was not currently required.
To avoid further delays, I am nevertheless prepared to submit all relevant documents. These include my ID, proof of address, bank statements, proof of payment, and other forms of identification. I can provide the relevant documents immediately upon request.
Unfortunately, I continued playing during the waiting period and suffered significant losses. I currently have a real money balance of €5,000, of which €1,500 is pending in three withdrawal requests.
Since the waiting period has now expired and no payment has been made, I would like to politely request that you officially invite the casino to cooperate in this case and request a statement regarding the ongoing delays.
Thank you for your support.
Additionally, I would like to point out that I have already uploaded all relevant documents as part of this complaint. These include, among other things, my ID card, proof of identity, proof of address, bank statements, and proof of payment.
I would be grateful if you could briefly confirm that the documents have been successfully received and are available for processing my case.
Thank you.
Best regards
Irina
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3 weeks ago
Dear Spinlady, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Did you accumulate your winnings with or without an active bonus?
- Did you play casino games or bet on sports?
- Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Karla
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3 weeks ago
TranslationCasino Guru Team
Thank you for your support.
Since I have not received a payout to date and the delay is now very significant, I would like to politely request that you urge the casino to actively cooperate in this complaint.
I would appreciate it if the casino would comment on this case and provide a concrete explanation for the missing payouts and the ongoing delays.
Thank you very much for your support. I hope we can resolve this matter together soon.
Best regards
Irina
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3 weeks ago
TranslationHello Karla,
Thank you for your message.
I am somewhat surprised by your questions, as I already provided this information in my previous complaint. Furthermore, I have already uploaded all relevant documents and evidence.
In particular, I have already explained that I have not yet received a payout, that my winnings were converted into real money after successfully fulfilling the bonus requirements, and that I primarily played slots. Furthermore, I have already provided various pieces of evidence and information regarding my communication with the casino.
Therefore, I would like to politely inquire whether my previous contributions and the uploaded documents have been received in full and taken into consideration.
Since a considerable amount of time has passed and no payment has yet been made, I would appreciate it if the casino could now be invited to cooperate with this complaint so that a statement can be issued regarding the ongoing delays.
Thank you for your support and I look forward to your feedback.
Best regards
Irina
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3 weeks ago
TranslationI would also like to add that the whole situation is now also causing me a great personal burden.
I have been waiting for weeks for a solution and for my payments to be processed. The ongoing uncertainty, the lack of concrete information, and the repeated delays have caused me considerable stress and great anxiety.
During this time, I repeatedly tried to cooperate with the casino, provide information, and show patience. Nevertheless, I remain in the same situation and have not received a payout to this day.
I therefore very much hope for your support and that the case can now be moved forward, as the matter has become very stressful for me, not only financially but also emotionally.
Thank you for your understanding.
Kind regards, Irina
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2 weeks ago
Dear Spinlady,
Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.
Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana, (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.
No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.
I wish you the best of luck and hope your case will be resolved to your satisfaction soon.
Kind regards,
Karla Mayfly
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2 weeks ago
Dear Spinlady,
My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.
Now I would like to invite Spinbara Casino representative to join this conversation and participate in the resolution of this complaint.
Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?
Thank you in advance for providing the information.
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2 weeks ago
TranslationI would like to briefly inform you about the current status.
So far I have only received one payment of €500, although I had requested a total of three payments of €500 each.
Almost another week has passed since the processing and payment of those €500, without any further payments having been made. Therefore, I am still waiting for the remaining payments to be processed.
Thank you for your support.
Kind regards, Irina
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2 weeks ago
Dear all,
Thank you for your patience.
We kindly inform you that we reviewing your case with the relevant department.
Moreover, we would like to assure you that we will notify you promptly once there is an update.
Kind regards,
Spinbara
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2 weeks ago
TranslationDear Spinbara Team,
Thank you for your reply. However, I must honestly say that this feedback is making me increasingly uncertain.
According to your information, my case has been under review for weeks. During this time, I have repeatedly been promised updates, without any concrete information or comprehensible explanations being provided for the delays.
What particularly irritates me is that of my requested withdrawals, only €500 have been paid out so far, while the remaining withdrawals are still pending. From a customer's perspective, this creates the impression that processing is very slow or incomplete, even though part of the withdrawal has already been approved.
Therefore, I am not requesting another general status update, but rather specific information on the current status of outstanding payments. Given the waiting time so far, I consider this a legitimate request.
I hope for a transparent and timely resolution to this matter.
Best regards
Irina
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2 weeks ago
TranslationDear Casino Guru Team
Dear Jana
I must honestly say that I am not satisfied with the current situation. For weeks now, I have only received general answers without any concrete information about my outstanding payments.
During this exceptionally long wait, I lost a significant portion of my balance. At one point, I had over €10,000 in real money. Due to the ongoing delays and the lack of processing of my withdrawals, I have now lost several thousand euros.
From my perspective, after this long period, the solution cannot simply be to tell me to be even more patient. I have already waited long enough, cooperated with the casino, and provided all the necessary information.
I therefore request that concrete steps be taken and that the casino provide a clear explanation for the ongoing delays. After several weeks of waiting, I consider a concrete statement and the timely processing of the outstanding payouts to be appropriate.
More than a month has passed and I have only received a payment of 500 euros.
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2 weeks ago
TranslationDear Jana,
It would also be very helpful if you could briefly confirm that you have received all the documents I uploaded.
As part of this complaint, I have provided all the documents that would typically be required for verification, including proof of identity, address, and payment. This is to ensure that it cannot later be claimed that the payment was delayed due to missing documents or incomplete verification.
Furthermore, I have also provided you with the communication with the casino, including emails and chat histories.
I would be very grateful for a brief confirmation of receipt of all documents and evidence.
Thank you for your support.
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2 weeks ago
TranslationDear Spinbara Team,
I would appreciate it if you could provide timely and concrete feedback on my case so that we can hopefully conclude this matter in a positive way.
Despite the long wait and the significant losses I have suffered during this time, I remain interested in a fair and amicable solution. I hope that the outstanding payments will be processed promptly and that we can conclude the case without further delay.
Should the matter be resolved satisfactorily, I will of course take this into account and evaluate it fairly.
Thank you for your time and I look forward to your feedback.
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1 week ago
Dear Spinlady,
Thank you for submitting all your documents and evidence. I kindly ask for your patience as the casino completes the evaluation of your documents. Rest assured, we will inform you as soon as there are any updates. We appreciate your continued support and understanding.
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1 week ago
Dear Spinlady,
Thank you for the patience.
We are pleased to inform you that your recent withdrawals have been successfully completed.
You may now continue to create new withdrawal requests on your account as needed. Please rest assured that our team will remain in close contact with the relevant department to ensure all your future requests are processed as quickly as possible.
If you have any questions or require further assistance, please feel free to reach out.
Best regards,
Spinbara
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1 week ago
Dear Spinlady,
I am pleased to inform you that your withdrawals have been successful. We kindly ask you to keep us updated once you have received the funds from the casino. Thank you for your continued support and cooperation.
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1 week ago
TranslationDear Jana,
Thank you so much for your support so far.
I do not wish to close the complaint at this time. Although some payments have been processed, my issue has not yet been fully resolved.
I have since requested further withdrawals totaling €1,500. Additionally, there is another €1,500 in my player account that I would also like to withdraw.
Therefore, I would ask you to keep the complaint open for the time being and request the casino's cooperation again. I would appreciate it if the casino could provide a statement as to whether future payouts will now be processed correctly and within a reasonable timeframe.
Based on previous experiences and the long delays, I would like to wait and see whether the outstanding payments are actually processed smoothly before considering the case resolved.
Thank you for your support.
Best regards
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1 week ago
TranslationDear Spinbara Team,
I would like to inform you that I have now submitted three further payment requests of €500 each, so that another €1,500 is currently being processed.
Following the previous delays, I hope these payments will now be processed promptly and without further problems. I would appreciate it if you could confirm the current status and inform the relevant department accordingly.
Thank you for your support.
Kind regards, Irina
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1 week ago
Dear Spinlady,
Thank you for your message. I will keep the complaint open until you have received the full payment from the casino. I kindly ask you to inform us as soon as you receive the funds. Thank you for your continued support and cooperation.
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1 week ago
TranslationDear Jana,
I would like to give you an update on my case.
Following the withdrawals already processed, there is currently a total of €5,500 remaining in my player account. I have already requested three further withdrawals of €500 each, totaling €1,500. These withdrawal requests are currently being processed. The remaining €4,000 is still in my player account and will also be paid out gradually.
Since there have been significant delays with my withdrawals in the past, I wish to maintain this complaint until all withdrawals are completed. I would be grateful if you could continue to request a statement from the casino and ask them to process the outstanding and future withdrawals without further delay.
As soon as all payments have been completed fully and correctly, I will of course inform you immediately.
Thank you for your support.
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5 days ago
Dear Spinlady,
Thank you for your message. I would greatly appreciate it if you could keep us informed of any new developments. Thank you for your continued support and assistance.
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4 days ago
Dear all,
Thank you for contacting us.
We would like to inform you that the players withdrawals is successfully completed.
Kind regards,
Spinbara
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3 days ago
TranslationDear Jana,
I would like to briefly inform you about the current status.
The payments that were the subject of my previous complaint have now been successfully processed and have been received.
However, I still have a real money balance of €5,000 in my player account. Since I would like to withdraw this balance in the coming days, I would appreciate it if the complaint could remain open for the time being.
Based on the experiences of the past few weeks, I would first like to ensure that all further payments are processed correctly. As soon as my remaining balance has been paid out and no further problems arise, I will of course inform you.
Thank you very much for your support and help with this case so far.
Best regards
Irina
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3 days ago
TranslationDear Spinbara Team,
I would like to thank you for the positive developments of the last few days.
The payments I requested have now been successfully processed and disbursed. Significant progress has been made compared to the initial delays, which I expressly acknowledge.
I currently have a real money balance of €5,000 in my player account. Since the most recent withdrawals were processed much faster, I hope this positive trend continues with future withdrawal requests.
I am pleased with the progress so far and hope that we can continue the remaining payment process just as smoothly and successfully.
Thank you for your support.
Best regards
Irina
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2 days ago
Dear Spinlady,
Thank you for your update. I would greatly appreciate it if you could keep us informed of any new developments. Your continued support and assistance are truly valued. Thank you once again.
