Spinbara Casino - Player’s account has been closed with delayed funds.

Since 9 December, I have been unable to log in to my account and they have not processed the withdrawal of my funds.

In early December, when I tried to log in to my account, a message appeared stating that the account was under review.

After speaking to customer support via live chat and sending screenshots, I received an email stating: 

"We are writing to inform you that, following an internal administrative decision, your account has been closed and you are no longer welcome to use our services.

 

Regarding your active balance, please be advised that the funds have been successfully forwarded to our financial team and are currently under review. We will provide a further update once this check is complete."

After that, I was asked to send the documents requested on the website, but I cannot log in due to their decision, so I sent them by email.

Since then, I have been waiting; the support team only apologises and states:

"Please rest assured that our relevant department is working to re-check your request; as soon as there is an update regarding the status of your document, you will be notified accordingly.

 

In the meantime, we kindly ask for your continued patience whilst we complete this process.

We value your time and genuinely appreciate your understanding as we work to finalise the verification process."

Almost five months have passed and I still haven’t received the money, and when I contact support, I’m simply told to continue waiting patiently.

Can you help me resolve this issue?

Translated with DeepL.com (free version)

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Dear victorvo,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila