The player from Germany requested a payout on May 22nd, but it was canceled shortly after due to issues with the payment provider. They cannot log into their account to select a new payment method, and support has not resolved the issue.
Spinbara Casino - Player faces withdrawal difficulties due to account access issues.
Opened
Current status
Waiting for player to reply
6d 22h 42m 37s
Spinbara Casino
Safety Index 8.5 HighCase summary
Discussion
Public
Public
4 hours ago
Translation
Hello,
I requested a payout on May 22nd, which was cancelled 2 days later.
When I contacted support, they said there were problems with my payment provider and that I should choose a new one.
Unfortunately, I can no longer log into my account to request a new withdrawal using a different payment provider. Please see the screenshot.
The support team has not been able to help with this matter so far.
Greetings, Jonas P.
Edited by a Casino Guru admin
Automatic translation:
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1 hour ago
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1 hour ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you made any successful withdrawals from this casino before?
- Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
- Is there any chance that someone from your household or using the same IP address also created an account at this casino?
- What types of games did you play to accumulate your winnings?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
