The player from Spain had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. We monitored the situation and maintained communication with the player to ensure updates on the withdrawal status. Eventually, the withdrawals began to be processed smoothly. Based on this positive progress, the complaint was closed as resolved.
Spinbara Casino - Player claims that payment has been delayed.
Resolved
Our verdict
Case closed
Amount: €60,000
Spinbara Casino
Safety Index:HighCase summary
Discussion
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5 months ago
Important notice:
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4 months ago
Dear Spinbara Casino,
can you please let us know if the withdrawal request has been processed already? Thank you very much
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4 months ago
Dear Davidwill,
You can certainly try to reach out and ask; however, unfortunately, there is not much that either you or I can do at this stage.
Thank you for your understanding.
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4 months ago
Dear Davidwill,
can you please let me know, if any of the withdrawals arrive?
I do not want to be a burden, I just want to keep an eye on things.. so if you could let me know once a week how things are going, I would be grateful!
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2 months ago
Dear Davidwill,
Thank you very much for the update — I’m really glad to hear that the withdrawals are now going through smoothly. That’s great news 😊
Based on this positive progress, I will go ahead and close the complaint as resolved. I completely understand your concern that once the complaint is closed, the casino might stop processing your payments. Please don’t worry — even after the complaint is closed, you can reach out to me at any time and request to have it reopened. I’ll be here for you and ready to assist whenever needed.
I truly want you to feel confident that you can count on us.
As you may know, we do not charge for our services, nor do we accept any gratuities. However, if you feel satisfied with the support you received, we would really appreciate it if you could take a moment to share your experience with our services on Trustpilot:
https://www.trustpilot.com/evaluate/casino.guru
Your honest feedback — whether positive or constructive — means a lot to us and can also help other players who might be in a similar situation.
Thank you so much in advance for your time, and please don’t hesitate to reach out if anything changes.
