Spinaura Casino - Player’s account has been closed.

Dear all,

my account in this casino was closed. They kept all the winnings which most of them I did not get with a bonus AND even my deposits. As a reason they name Anti Fraud or bonus abuse.

I think I used 2 bonuses on this casino and I didnt use them in any unfair way. Also I dont even know what they mean with Anti Fraud. I was using my money to deposit, play and nothing else. I even had to send them 6 months worth of bank statements that proof that.

Thank you for your attention.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinaura Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas