Spinational Casino - Player's withdrawal is delayed.

hallo,

ich habe 2.000 Euro auf meinem Konto bei Spinational und möchte nun abheben. Leider zeigt es mir beim Versuch an, dass Abhebungen eingeschränkt sind. Ich kann gar keine Abhebung starten. Der Support vertröstet mich seit 8 Tagen. Eine Fachabteilung würde das Anliegen prüfen. Das erscheint Unglaubwürdig. Ich wurde noch nicht nach Dokumenten gefragt. Bitte um Hilfe.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Am I correct in understanding that you are unable to request a withdrawal using any of the available payment methods in your casino account? Please send me a screenshot of the error message you receive when attempting to withdraw your winnings.
• What types of games did you play?
• Have you made sure that all wagering requirements were completed before attempting to withdraw your balance?
• Did you accumulate your winnings with or without using a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika