Spinaro Casino - Player's withdrawal is delayed due to repeated verification.

Spinaro refuses to pay out the rest of my money.

I won in total €2528 months ago and have not received my full amount yet.

They only send €600 per time and after receiving my first 600€ i was asked to provide new documentation which i find very strange as my accounts needs to get verified first before even requesting a withdrawal.

But i did what they requested and sent them the additional documents.

Got verified again and requested another withdrawal of €600.

Now they new and more documents for a third time on the same withdrawal,

This is unacceptable.

How many times do I need to verify my account under the same withdrawal?

I did not set the withdrawl limit to only €600 per time.

If it would be possible to withdraw €2528 at once of course i would do that but they set their limits and request more documents after each time.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about the issue you're experiencing. I understand how frustrating a lengthy verification process can be, but please note that casinos are entitled to request additional documents if needed to complete the verification.

To better understand your situation and assist you further, I’d like to ask a few clarifying questions:

• Which specific documents has the casino requested for additional verification?
• On what date did you submit these documents?
• Did you accumulate your winnings with or without a bonus? If you used a bonus, could you please provide a link or screenshot of the bonus offer?
• Have any or all of your submitted documents been approved by the casino’s verification department so far?

I hope we’ll be able to help you resolve this issue as soon as possible. Thank you in advance for your cooperation.

Best regards,

Veronika

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hi,

it has been going on for so long that i dont remember all documentation I have sent.

But you can just ask the casino what documentation they recieved all I can see is that i Uploaded 8 documents on proof of payment and everytime i request a new withdrawal of the same winnings they ask for more documents like it is another win i got but in fact it is the same winnings.

here is the link to their promotional page it was the second deposit bonus i played and won with.

https://www.spinaro77889.com/promotions/secondDepositCasinoBonus

Please forward me all the communication between you and the casino regarding the verification of your account at [email protected]. Thank you for your cooperation.

I finally received my withdrawal of 700€ after weeks of waiting now there is only 128€ left to pay out lets see if they take weeks to pay out this amount also.

In total my withdrawal at this casino has taken months because of all excuses they have

Thank you for the update. Could you please specify when exactly you submitted your withdrawal request of 128€?

Yes i received my 128€

Just waiting for another withdrawal which i played and won without any bonus.

Please specify the amount you requested for your withdrawal and when exactly you submitted it.

326€

I had to requested it again on 17th july

Thank you for your reply. If you do not receive your withdrawal by August 1, please let me know and we will continue with the investigation.

It is okey now i received my last withdrawal finally.

Thank you for all help!

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru