The player from Portugal faced delays in withdrawing his winnings exceeding 6000 euros and encountered a daily limit on his withdrawal requests. Despite having positive experiences with the site's game selection and customer service, he continued to wait for his winnings while contacting support daily. The Complaints Team had extended the complaint's timeline to allow for further communication; however, due to a lack of response from the player, the complaint was eventually closed.
Spinaro Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: €6,000
Spinaro Casino
Safety Index:Very highCase summary
Discussion
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7 months ago
Translation
Good site in terms of game selection, customer service and good odds. Too bad they're not as good at verifying and cashing out wins. Long time to withdraw and I had to wait 3 days to be told that the withdrawal exceeded the daily limit. Every day I try to talk to support and they always say they have a lot of withdrawals. I'm still waiting to be able to withdraw all my winnings. More than 6000 euros
Automatic translation:
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7 months ago
Dear VitorBaptista,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify if you currently have any pending withdrawals?
- If you do, when exactly did you request it?
- Have you made any successful withdrawals before?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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7 months ago
Translation
Good morning.
Yes, I have almost 3,000 pending withdrawals, all of them in segments of 700 euros. I have one pending that was requested on 05/07 after they canceled the other requests I had.
And I've never withdrawn any money from the site
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7 months ago
Thank you for your reply, VitorBaptista. I would like to emphasize that we always give the casino two full weeks to process each payment. I will keep this complaint open, and if there’s no development by the end of this time frame or your withdrawal gets canceled again, please let me know, and we will intervene. Let’s stay positive, and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please keep me informed about any further developments.
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7 months ago
Translation
Good morning. A withdrawal of 700 euros was paid today. I'm waiting for the rest to come through. It took more than a week for it to be accepted. I'm going to hope that the rest doesn't come with such a delay and so long
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7 months ago
I am happy to hear that you received part of your winnings. Please keep me updated about any further developments.
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7 months ago
Translation
After doing one survey, they rejected the other and said I had to send a photo with my elbow. I repeat elbow. The daily limits are a farce. They say you can withdraw 700 euros a day. But you can only have one withdrawal pending and when you submit the withdrawal you have to wait 3-4 days
Don't play on this site
Automatic translation:
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6 months ago
Could you please advise if you currently have any pending withdrawals? If possible, please post a screenshot of your withdrawal history here in this thread.
Additionally, if there is any other relevant communication between you and the casino, please forward it to [email protected]. Alternatively, you can post it here. Thank you in advance.
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6 months ago
Dear VitorBaptista,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
