Spinarium Casino - Player's withdrawal is delayed due to verification.

Two weeks waiting for verification and I can't withdraw my money and play with confidence that the casino didn't cheat

Dear sashalisboa700,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In order to assist you better, could you please provide us with some additional information regarding your situation?

• What specific verification process is the casino requiring from you? Which documents have you provided, and when exactly did you send the last one to the casino?
• Have you received any communication from the casino regarding the status of your verification? Have any of your documents been approved and verified yet?
• What methods of withdrawal have you attempted, and were there any error messages?
• Have you previously verified your account with this casino?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Dear sashalisboa700,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I've been checked and I've taken out 200 euros and I can't withdraw any more. It sounds ridiculous but the casino told me that I can't withdraw my money until next month and they don't know how much I can withdraw))) I've already wagered 40000 euros in the casino and I can't withdraw the money from my account. The casino simply doesn't want to pay and makes up rules to do so.

First time I played in a casino where you have to wait until next month to see how much money is in my account, money that I won and risked for it.It's a robbery with the name Spinarium casino, where it's not worth playing anymoreThey don't deserve a high level of trust.

Could you please let me know how many successful withdrawals you've made this month? And how much money have you managed to withdraw since the beginning of the month?

Has the casino provided any information about the specific withdrawal limits that apply to your account? Also, do you know what your current VIP status is at Spinarium Casino?

If possible, please share all communication you’ve had with the casino’s customer support regarding your withdrawal limits. You can either forward it to my email at [email protected] or post screenshots here. Thank you for your patience and cooperation.

Dear sashalisboa700,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.