HomeComplaintsSpinarium Casino - Player's withdrawal has been delayed.

Spinarium Casino - Player's withdrawal has been delayed.

Opened
Current status

Waiting for player to reply

6d 17h 13m 41s

Spinarium Casino
Safety Index 1.0 Very low

Case summary

The player from Mexico faces difficulties withdrawing his funds from the casino, encountering numerous excuses from the casino despite his consistent deposits.

Written by Tomas
Complaint Specialist
Submitted: 08 Sep 2026
Public
Public
yesterday
esTranslationgb

I always deposited money, and honestly, I wanted to withdraw it, but I made a lot of excuses. https://spinarium.com/?r=4404664W6U4Cejt

Automatic translation:
Public
Public
6 hours ago

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
6 hours ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinarium Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Is your player's account accessible to you? Can you log in?
  • Did you achieve your current balance with the help of a bonus?
  • Are your payout requests still pending on your account?
  • Is your player's account verified? Were you asked to submit any documents to verify your identity and account?
  • Could you please share with me your communication with the casino regarding the delay in your payouts? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


cesarcarmona has 6d 17h 13m 41s to reply

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