The player from Argentina had not received credit for a transfer made two days prior and had filed a support request that remained under review. The Complaints Team had communicated that the player should contact her payment provider to investigate the issue, as the casino was unable to assist further without additional information. Due to a lack of response from the player, the complaint had been closed, but the player retained the option to reopen it in the future.
Spinarium Casino - Player's transfer is delayed.
Closed
Our verdict
Player stopped responding
Amount: $5,000 ARS
Spinarium Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
8 months ago
Translation
I made a transfer, and it's been two days, and I still haven't received credit. I filed a support request, and it's still under review.
Automatic translation:
Public
Public
8 months ago
Dear Sol251,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’s credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
Public
Public
7 months ago
Dear Sol251,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
7 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
