The player from Mexico reports that his account is blocked due to a claim of having multiple accounts, which he disputes. He explains that he initially created the account on a broken phone and logged in again on a different device, resulting in an automatic ban after 40 minutes.
Spinarium Casino - Player's account has been closed.
Opened
Current status
Waiting for player to reply
6d 22h 59m 26s
Spinarium Casino
Safety Index 1.0 Very lowCase summary
Discussion
Public
Public
21 hours ago
Translation
My account was blocked because I was "multiple accounts".
I don't know why that happened. When I first created the account, I did it on a cell phone I had, but it broke down, and then I logged in again on another phone. After 40 minutes, I got an auto-ban.
Automatic translation:
Public
Public
1 hour ago
Important notice:
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Public
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1 hour ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
- Could you please advise if you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Attila
