The player from Chile's account is closed arbitrarily by the casino, which claims he has a link to another account without providing evidence. He receives no responses to his inquiries and has not had his balance returned.
Spinarium Casino - Player’s account has been closed without explanation.
Opened
Current status
Waiting for Casino Guru to reply
5d 17h 40m 11s
Spinarium Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
3 days ago
Translation
They closed my account arbitrarily, claiming I have a link to another account without providing any proof of such a link. They don't respond to inquiries, investigate the problem, or return my balance.
Automatic translation:
Public
Public
2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 days ago
Dear Cesar1986,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can fully understand the situation.
- Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
- Could you please confirm if you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
